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Please see below for: Cyber Attack – updated statement and background information from NHS England on hospital and GP services

 

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“High quality medical care delivered by a friendly, motivated team in our communities.”

With patients' needs at the heart of everything we do, our website has been redesigned to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.    

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Cyber Attack – updated statement and background information from NHS England on hospital and GP services

15th May 2017

 

Advice for patients

A number of NHS organisations have been affected by a ransomware attack (an attack on the IT systems which support NHS services). This attack was not specifically targeted at the NHS but it has had an impact on NHS services.

The NHS is working hard to ensure that as few patients as possible are affected. Below is guidance for those accessing the NHS over the coming days.

Planned treatment and outpatient appointments

If you have a planned operation, procedure or outpatient appointment at a hospital affected by this incident, you should attend as planned. Please visit the hospital website for further advice and information about routine services at this time. If you are still unsure what to do, contact the hospital directly.

Patients already in hospital at this time will continue to receive normal care. Inpatients will be told if any changes to their planned treatment are needed because of this incident.

 If you have a GP appointment

Patients with GP appointments scheduled should attend for their appointment unless they have been contacted by their GP and told not to do so. Your GP practice will be open and working as normal during at this time. However, you may experience some difficulties contacting the surgery while telephone systems are being reconnected. Appointments may be slower than usual, as some surgeries will be using paper based records whilst electronic systems are switched back on

Helping the NHS at this time

You can help the NHS cope by choosing the right service for your needs, and attending A&E only if it is essential.

To read the complete statement please click on the link below

 Cyber Attack – updated statement and background information from NHS England on hospital and GP services

                                                                                                                           

Your Named Accountable GP

 

As from 1st April 2015 NHS England requires all practices to allocate a ‘named GP’ to all patients who is responsible for your overall care at the practice and will take lead responsibility for the coordination of all services. You will still however be able to see any GP within the practice.

 

Please contact the practice if you wish to know who your named GP is, and if you have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this request.

Patient Data

For more information on how your data is used and shared within the NHS please click here for the GP fair processing Notice, and to download opt out forms please see the link at the side of this page

 

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.  If you would like to join our Patient Participation Group please see the link at the side of the page.

Please use the link at the side to view our latest PPG Report.

Newsletter

Please click on the link below to read our latest newsletter

O&ONewsletterJuly16.pdf

 Feedback

We welcome feedback, so if you would like make a suggestion, please click the link below. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Feedback form

 

Online Access 

 o For patients reaching the age of 16

On line access will automatically cease for patients around their 16th birthday in order to ensure the practice holds up to date contact information. (This currently applies to patients 16-18 who have not recently registered with the system). Please complete 'Change of Contact Details' form and then reregister on line via the links below.

Patient Access On Line services & App.

 

Appointments and Services

Worried about your child's health?

You will find some  useful information on the website http://www.what0-18.nhs.uk/

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(Site updated 17/07/2017)
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