This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

Friends and Family Survey - We are dedicated to patient care and improving our service. We would like to hear your feedback about your experience. Please complete the Friends and Family Survey in Have your say.

On Line Access - Book Appointments, Order repeat prescriptions, message the surgery and view your coded medical record . Ask at reception for more details.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Support

Patients may receive advocacy support with making a complaint about NHS services within Hampshire from: Healthwatch Hampshire contact details:

Freepost RTHH-KGST-ZRBC

Healthwatch Hampshire,

Westgate Chambers

Staple Gardens

Winchester

SO23 8SR.

Tel: 01962 440262

Website: www.healthwatchhampshire.co.uk

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception, or you can download the PDF file below.

pdf   Practice Complaints Procedure

 

Complaints relating to Clinical Commissioning Groups (CCGs)

CCGs were set up primarily to purchase secondary care services (such as hospital and community services) on behalf of local populations and, whilst it is usually preferable to take up your concern with the service provider direct, the CCG appreciates your feedback about these services. 

If you wish to complain about a service you should be aware that complaints regulations set out that you can only complain to either the service provider or the commissioner, not to both.

Services commissioned by NHS North Hampshire Clinical Commissioning Group

· Community Health Services

· Maternity Services

· Planned Hospital Care

· Urgent and emergency care, including A&E, 111 and GP Out of Hours Services

· Older People’s Healthcare Services

· Healthcare Services for Children

· Rehabilitation Services ie wheelchair services

· Healthcare Services for people with mental health conditions

· Healthcare services for people with learning difficulties

· Individual Funding Referrals

 

To tell them about your experience please contact them in one of the following ways:

In writing to:

Complaints, Compliments and Concerns

NHS North Hampshire Clinical Commissioning Group

Central 40

Lime Tree Way

Chineham Business Park

Basingstoke

RG24 8GU

Email them : nhccg.complaints@nhs.net or nhccg.enquiries@nhs.net

Talk to them: Telephone: 01256 705507

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website