Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the GDPR Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and will not be charged unless a second copy is requested soon after the first. No information will be released without the patient consent unless we are legally obliged to do so.
Patients may receive advocacy support with making a complaint about NHS services within Hampshire from: Healthwatch Hampshire contact details:
Tel: 01962 440262
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception, or you can download the PDF file below.
Practice Complaints Procedure 2018
Complaints relating to Clinical Commissioning Groups (CCGs)
CCGs were set up primarily to purchase secondary care services (such as hospital and community services) on behalf of local populations and, whilst it is usually preferable to take up your concern with the service provider direct, the CCG appreciates your feedback about these services.
If you wish to complain about a service you should be aware that complaints regulations set out that you can only complain to either the service provider or the commissioner, not to both.
Services commissioned by NHS North Hampshire Clinical Commissioning Group
· Community Health Services
· Maternity Services
· Planned Hospital Care
· Urgent and emergency care, including A&E, 111 and GP Out of Hours Services
· Older People’s Healthcare Services
· Healthcare Services for Children
· Rehabilitation Services ie wheelchair services
· Healthcare Services for people with mental health conditions
· Healthcare services for people with learning difficulties
· Individual Funding Referrals
To tell them about your experience please contact them in one of the following ways:
In writing to:
Complaints, Compliments and Concerns
NHS North Hampshire Clinical Commissioning Group
Lime Tree Way
Chineham Business Park
Email them : firstname.lastname@example.org or email@example.com
Talk to them: Telephone: 01256 705507
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.