Reception and enquiries

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

If your condition is urgent or more severe you can visit your nearest Minor Injury Unit or Accident and Emergency (A&E) Department:

Basingstoke and North Hampshire Hospital
Aldermaston Road,
Basingstoke, Hampshire
RG24 9NA
Tel: 01256 473202
24 hours (A&E)
Andover War Memorial Hospital
Charlton Road, Andover, Hampshire
SP10 3LB
Tel: 01264 358 811
West Berkshire Community Hospital
London Road, Benham Hill, Thatcham, Berkshire
RG18 3AS
Tel: 01635 273300
8.00am – 10.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. We have our own Clinical Pharmacist, please book an appointment via reception.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse or Health Care Assistant for conditions such as vaccinations, contraception, blood pressure checks, health reviews, wound management, cervical screening, diabetes and asthma monitoring and lifestyle advice.

Contact a Nurse

Book an appointment on the phone
Oakley Surgery 01256 770212
Overton Surgery 01256 770212
The Health Centre, Kingsclere 01635 296000
Same Day Medical Care

Same Day Medical Care

For patients who need advice / appointment the same day – the reception team will take your details, contact number and the reason for your call and a member of our ‘duty team’ ( doctor, paramedic or nurse) will phone you back. They will assess with you whether you need telephone advice, a same day appointment or a routine appointment in the future – which they can book.
You can also use our online consultation option here
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone
Oakley Surgery 01256 770212
Overton Surgery 01256 770212
The Health Centre, Kingsclere 01635 296000

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Thank you for playing your part in our collective response to the Covid-19 Pandemic

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Coronavirus/Covid-19 updates

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…


Support for Parents

For more information, please read the support for parents leaflet.

The Hampton Trust

The Hampton Trust is a charity based in Hampshire working to break the cycle of abuse, conflict and exploitation.

We provide a variety of programmes and services to engage and strengthen individuals, families, organisations and communities.

Telephone: 02380 009898


The YOU Trust

The YOU Trust is a charity working in Hampshire and Dorset which for over 30 years has been providing flexible care, support and advice services centred on the people we support.

In 2015/16 the Trust provided support to over 25,000 people in such specialist areas as homelessness, learning disabilities, domestic violence and abuse, young people, advice services, mental health and older persons.

Telephone: 01329 825930



Hampshire Domestic Abuse Safety Plan

For information and advice on domestic abuse, please read the Domestic Abuse Safety Plan Leaflet.

Concerned for a Child?

For more information, please see the “Concerned for a child?” flyer.

Safeguarding Children During Lockdown

For more information, please view the Safeguarding Children During Lockdown poster.

Basingstoke Domestic Abuse information

Please view the below news post for support and information:

Basingstoke and Alton Well-being Service

Basingstoke and Alton Well-being Service

Whether you are feeling lonely, or are looking to become physically active but need help with motivation, want support with building your confidence or want to find out how to take part in activities in your community then the British Red Cross can help.

This service is available to all adults whose GP is located in North Hants.

To find out more contact:

Basingstoke 07885 804254 (Chloe Walters)

Alton – 07711 007985 (Sonia Winwood)

Further details here and about Red Cross Community Connectors here


Cruse Bereavement Care

Cruse Bereavement Care in North Hampshire is is part of over 75 local services of the national charity which for 60 years has given support and help to those in their time of need.

Help and support is strictly confidential and is given without charge.

Freephone: 0808 808 1677 (National helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), and until 8pm on Tuesdays, Wednesdays and Thursdays.


Twitter: @CruseCare

Andover & District: 01264 336006


Basingstoke: 01264 335569



Winchester Bereavement Support

Winchester Bereavement Support is a registered charity. It is a voluntary organisation, offering a confidential support service to bereaved people in Winchester and the surrounding area.

Support is given through home visits by carefully selected and trained volunteers. These volunteers are called Bereavement Visitors. There is no charge for the service.

Telephone: 01962 863626



Simon Says

Simon Says knows that the death of someone important can have a devastating effect on a child or young person.

Given appropriate support and information, children and young people can be supported to understand what has happened and move forward to rebuilding their lives.

Whether the death was sudden, or expected, the charity works closely in practical and creative ways with children and young people to create an atmosphere in which grief can be shared and normalised.

Telephone: 023 8064 7550




North Hampshire Prostate Cancer Support Group

Meetings take place on the last Thursday of the month for men and their partners affected by prostate cancer.

Prostate cancer group information


Who is a Carer and what assistance can they get?

Please find out more on our page about carers and what assistance they can get.

Are you a young carer?

Carers Together

Carers are people who give their time, unpaid, to support relatives, friends or neighbours. This may be because they are old and frail, have a disability or a long or short term health condition.

Carers Together is a carer led charity that offers support for unpaid carers living anywhere in Hampshire including Southampton and Portsmouth.

Telephone: 01794 519495



Carers' Directory of Services

NHS North Hampshire Clinical Commissioning Group (CCG) is responsible for making sure that local people have the health services they need.


The Princess Royal Trust for Carers in Hampshire

The Princess Royal Trust for Carers in Hampshire is part of a network of 144 Carer Centres in the UK. The network is co-ordinated by The Carers Trust. The Princess Royal Trust for Carers was founded by Princess Anne in Glasgow in 1991.

Telephone: 01264 835246



Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999


Child Health

Healthier Together

NHS Healthier Together aims to improve the health of children and young people in Dorset, Hampshire and the Isle of Wight.


Android app: Google Play

Apple app: App Store

Hampshire and IOW CYP Crisis Line

A free crisis line for children and young people in Hampshire and the Isle of Wight is available for children and young people aged 11 to 17 who are experiencing mental health crisis.
Callers will have immediate access to:
  • One to one confidential, emotional support
  • Advice on healthy coping skills and resources
  • Signposting to useful apps and websites
Telephone: 0300 303 1590

Overton Community Centre

Child health clinics are held in the Overton Community Centre on the third Friday Morning of each month from 9.30-11.30am and at Oakley (St Leonard’s Centre), on Wednesdays, 2-3.30pm No appointment is necessary.

Chat Health

If you are aged 11 to 19 and want confidential advice from a ChatHealth nurse on: Relationships; Weight; Anxiety; Depression; Drugs; Smoking; Stress; Your Body; Alcohol; or Self Harm please text 07507 332160

Find out more about Chat Health

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.


Family Information and Services Hub

The Family Information and Services Hub includes Hampshire Local Offer and Hampshire Gateway

You can find information about what is going on in your area, details on how to access services, organisations and activities in Hampshire, and the advice and support that’s available.


Healthy Child Programme

School nursing teams can offer advice to children, young people, families and education staff on issues including: Health advice and support; Sexual health; Immunisation; Growth; Childhood illness; Bed-wetting; Stopping smoking.

Find your nearest school nurse here



Resources for Parents and Young People on the Waiting List

YPI Counselling, which offers family therapy, parent and specialist sexual abuse counselling, has compiled a list of resources for parents and young people on the waiting list.

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from:

Community Groups

Healthwatch Hampshire

Healthwatch is the independent patient champion created to gather and represent the views of local people. The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided locally.


Telephone: 01256 705507


Oakley Community Association

Oakley Community Association facilitate opportunities for social welfare, leisure and recreation to enable local residents of all ages to achieve their full potential.

Twitter: @OCAOakley

Telephone: 01256 781456 (Secretary: Eve Askew)


Overton Recreational Centre

Overton Recreational Centre was formed as a registered charity in 1965 to provide for the sport and recreational needs of Overton and the surrounding area. The ORC supports three sites and over 30 acres of green space, playing fields and three halls.

Facebook: @overtonrecreationcentre

Twitter: @orc_overton



Please find ORC Newsletter:

Diabetes Support

Diabetes UK

Diabetes UK South East aims to provide support, information, understanding and friendship to anyone affected by diabetes.

Telephone: 0345 123 2399

Facebook: @DiabetesUK


West Hampshire Community Diabetes Service

The West Hampshire Community Diabetes Service is a free course explaining the importance of blood sugar levels, blood pressure and blood fats, and gives an opportunity to share and discuss within a group.


The WISER session will provide you with up to date information and advice to help you to manage your diabetes and can help you to improve your health.

Drugs and Alcohol

Inclusion Basingstoke

The Inclusion Recovery Basingstoke Hub covers Chineham, Tadley, Overton, Whitchurch, Alton (where there is a weekly satellite clinic) and nearby areas for anyone affected by or wanting drug or alcohol support.

Telephone: 0300 124 0103 option 2



If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111



More tools and apps
Depression, Anxiety and Stress

italk psychological therapy service

italk is a free service for patients with depression, anxiety or stress aged 16 and over who registered with a GP locally.

The main therapy offered is Cognitive Behavioural Therapy (CBT) which is a talking therapy which looks at thoughts, feelings and behaviours and teaches coping strategies and other ways to manage how you are currently feeling.

Call: 023 8038 3920

Facebook: @italkHampshire

Twitter: @italkHants



Every Mind Matters Quiz

Having good mental health helps us relax more, achieve more and enjoy our lives more. There are simple things we can all do to look after our mental health and wellbeing – take the quiz to get started today with a free plan, expert advice and practical tips.


Mental Health Support Directory

You can find out where to go for support and advice, along with useful addresses and websites to help keep you well in our Mental Health Support Directory.

Hampshire and IOW CYP Crisis Line

A free crisis line for children and young people in Hampshire and the Isle of Wight is available for children and young people aged 11 to 17 who are experiencing mental health crisis.
Callers will have immediate access to:
  • One to one confidential, emotional support
  • Advice on healthy coping skills and resources
  • Signposting to useful apps and websites
Telephone: 0300 303 1590


Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123




Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Mind provides advice and support to empower anyone experiencing a mental health problem, campaigning to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393


More services for young people
Ear Care

Ear Wax Removal Information

In line with many other practices locally and nationally the team at the surgery have taken the decision to cease offering ear irrigation at the practice.

For more information, please read our Ear Wax Removal Leaflet.

Elderly Care

Oakley and Overton Support Directory

Our Support Directory helps you live independently.

You can view it here.

Village Agents (Overton)

Village Agents are volunteers who help older people to find information and services about getting out and about, getting around at home and money matters.

The Village Agents offer a weekly drop-in centre from 10:00 – 12:00 noon every Tuesday morning in the Palmer Room at the Community Centre.

Contact: Janet, Shailja or Graham on 07843 853003 or 07555 908197, email

More information about Village Agents is available here:

Find a referral form here.

Connect to Support Hampshire

Advice on everything from health and wellbeing to carers, managing at home and money matters is available from Connect to Support Hampshire.


The Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Age Concern Hampshire

Age Concern Hampshire’s information and advice service provides over-50s with information on everything from benefits and housing to day care at our Wellbeing Centres and personal care at home.

Facebook: AgeConcernHampshire

Twitter: @ageconcernhants


Older Drivers Forum

The Older Drivers Forum is a not-for-profit organisation made up of experts in road safety aimed at keeping mature motorists on the road safely for longer.

They give practical and informative help and support to continue driving or pointing you in the right direction for an assessment to identify your driving needs – from wing mirror adapters to an elevated driving seat.


Call: 01962 846100

Older Drivers Forum – A Quick Guide

Red Cross

Chloe Walters from Red Cross comes to Oakley and Overton Surgery waiting rooms on alternate Fridays from 11:00 – 12:00 and can help signpost to many organisations.

Further information from reception and about Red Cross Community Connectors here.

Is your driving changing (RoSPA)?

Mobility is vital to maintaining a full and independent life, but as we grow older, our general health and fitness begins to decline. This often causes concern that older drivers may be at a higher risk of being involved in road crashes. Therefore, we need to help people to maintain safe mobility as they get older, says the Royal Society for the Prevention of Accidents (RoSPA) .

If someone is becoming unsafe to drive, it is important that they change the way they drive, or stop driving altogether if necessary. RoSPA’s website,, has information on the law about driving licences, driving assessments and advice for drivers and family members.

Call: 0808 801 0822


Is your driving changing?


Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678


Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life, believing in a world where everyone can love later life.

Telephone: 0800 169 2081


Foot Care

Toenail cutting service

Age Concern Hampshire’s toenail cutting service helps over-50s to stay active and remain mobile.

Did you know that according to national research, one in three older people cannot reach their toes, making it virtually impossible to care for their feet?

Uncut toenails can make it uncomfortable to walk and having healthy feet also improves balance, which helps prevent falls and injuries.

Age Concern Hampshire aims to keep costs as low as possible, to make the service available to everyone that needs it.

Qualified foot care professionals offer toenail cutting and provide a basic foot health check at appointments which are charged at £16.

Diabetics welcome.

There are clinics in Overton, Oakley and various location in Basingstoke.

For more information, and to book appointments, please call 01256 423874


Wellbeing Clinic

At Overton and Oakley we would like to help you remain well and safe in your own home for as long and possible – to do this we need to plan in advance.

We have set up a wellbeing clinic on Tuesday mornings, run by Dr Lindsay and Dr Decker, with Lorraine Phillips (HCA) to help us help you.

Frailty Focus

If you are thinking about the future, or feel that a family member or friend needs to start doing so, lots of tips are available from Frailty Focus, a campaign commissioned by NHS North Hampshire Clinical Commissioning Group.


Support Directory

This directory is aimed at helping you to live independently.

Support Directory

Healthy Living Tips and Videos

Advice, tips and tools from the NHS

Find out about eating well, whether you are a healthy weight and exercise programmes and tips to improve your fitness and wellbeing.


Health and Care Videos

A library of Health and Care Videos is available online.

They can also be downloaded through these links:

Apple App Store logo and link Google Play app logo and link

Connect to Support Hampshire

Advice on everything from health and wellbeing to carers, managing at home and money matters is available from Connect to Support Hampshire.


Mental Health Support Directory

You can find out where to go for support and advice, along with useful addresses and websites to help keep you well in our Mental Health Support Directory.

Learning Disability Guides

Planning your Pregnancy

Antenatal care is provided by our midwife – please book an appointment with her as soon as you know you are pregnant.

NHS Pregnancy and Baby Guide

Your Antenatal Care

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

Musculoskeletal (Physiotherapy)

Phio Musculoskeletal (Physiotherapy) Assessment Tool

The Phio App

The Phio App – which can be accessed via – is a digital assessment tool for Musculoskeletal support or conditions whereby you may wish to see a physiotherapist.

What is Phio?

Phio is an innovative digital assessment tool which allows patients to access support for their condition 24/7. Designed by expert physiotherapists and underpinned by the latest clinical guidelines Phio is an instantly available, digital consultation. It uses efficient clinical decision trees to accurately assess and signpost patients to appropriate care pathways. Phio will ask questions about you and your symptoms then, based on your responses, signpost you to the most appropriate level of care, for example face to face physiotherapy, extended scope physiotherapy or telephone/remote management.

If your condition is not suitable for the Physiotherapy service, or there are any clinical concerns, these will be detected by your responses and Phio will signpost you accordingly to the most appropriate service. For peace of mind all assessments are reviewed by a physiotherapist to ensure the correct decision has been made.

Why have I been asked to use Phio?

Using Phio will ensure patients’ necessary information is captured all in one place, allowing for efficient signposting to the best suitable care. It supports them to begin their management in the right pathway from the beginning, giving them more control and ownership of their health and recovery.

How does Phio help me?

Around 30% of the population suffer with an MSK (musculoskeletal – muscle, bone or joint) condition. Phio offers a modern, simple yet highly effective solution for these patients providing a quick and accessible tool to advice and guide on to the required pathway of care.

Through state of the art technology and questions, which are designed around the local service, Phio offers a route to fast tracked patient care. Therefore providing less need for numerous face to face assessments to determine who the right clinician is to help. This is particularly convenient for those with busy lives, time constraints and/or in physical pain who can access the tool from the comfort of their own homes.

Why do I have to complete it?

Phio is not mandated to be used. However by completing Phio patients’ care providers are sufficiently equipped with the necessary information they require, in far more detail than possible in a standard referral, to be able to signpost patients to the most suitable care. Our vision for patient care is geared around technology and streamlining the patient journey using Phio allows us to do this.

What happens after I complete it?

Circle’s admin team will download the referral and register this with the Circle Patient Administration System. Depending on the outcome of the clinical triage these could either be to book a Physioline appointment; refer onto a physiotherapy provider or for further clinical review.

How long will it take to complete?

Although a typical assessment takes approximately 10-15 minutes, completion time largely depends on the patient as different elements of their health will need to be considered such as the number of body parts affected, complexity of the condition and past medical history.

What happens if I don’t complete this?

There are still other options available to seek help for an MSK condition in the event of not completing Phio. Traditional methods such as the following can be considered:

  • Booking an appointment with your GP
  • Seeking advice from your local pharmacy
  • Self-management via the Circle website:
  • Private treatment

How do I access Phio?

Phio can be accessed via


Vitamin D

Good nutrition is essential for our health and wellbeing but there is some confusion about what we need to stay healthy.

The Self Care Forum issues Nutritional Fact Sheets, including one about why Vitamin D is important and how to get your recommended daily intake.

Patient Education Sessions

Becoming a Dementia Friend

Our recent session entitled Becoming a Dementia Friend looked at five key messages.


PSA (prostate specific antigen) test

Before you have a PSA (prostate-specific antigen) test you will need to confirm that you have not:

  • Got symptoms of, or are on treatment for, an active urinary infection
  • Ejaculated in previous 48 hours
  • Exercised vigorously in previous 48 hours
  • Had a prostate biopsy in previous six weeks

Self Care Forum

The Self Care Forum aims to further the reach of self care and embed it into everyday life.

Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.

Telephone: 020 7421 9318



Sexual Health

Get it on

Your guide to sexual health services in Hampshire.

Twitter: @getitonhants

Telephone: 0300 300 2016


Coil fitting and what to expect

Please make a normal 10 minute appointment with Dr Lindsay or Dr Decker to discuss having a coil fitted or changed.

Advice about long acting reversible contraception.


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240


Lets Talk About It

Solent NHS Trust Sexual Health Service provides Sexual and Reproductive Health (SRH) and Genito-Urinary Medicine (GUM) services across Hampshire (exc. Isle of Wight), Portsmouth and Southampton.



Telephone: 0300 300 2016


Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00 – 20:00.

Telephone: 0300 123 7123

Stop Smoking

Smokefree Hampshire

Smokefree Hampshire is a free and confidential local stop smoking service – find out why it’s more important than ever to quit during the Covid-19 outbreak

The team offers a range of free support options to help you quit. Smokefree Hampshire can also arrange stop smoking medications, supply NRT, or a vaping voucher scheme if you’re ready to switch to an e-cigarette.

Telephone: 01264 563039 or 0800 772 3649



Weight Management

Basingstoke: Walking for Health

If you would like to a gentle way to improve your fitness, make new friends and enjoy your local parks and open spaces, do come along to a free health walk. More than 200 people a week are ‘Walking for Health’ in Basingstoke and the surrounding areas.



WW (formerly known as Weight Watchers) and Hampshire County Council are working together and would like to offer you a free 12 sessions.

More information for Hampshire residents

Telephone: 0345 602 7068 quoting: WWRS095 or visit


Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.


More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Please allow 3-5 working days for your prescription request to be processed. If you are on regular medication we need to review this at least annually to make sure it is still the correct medication for you. We call you in for review in the month of your birth.

The Health Centre at Kingsclere has its own dispensary, run by the Practice.

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?