Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Watership Down Health celebrates first anniversary of Merger
- New
01/10/2019
Our sincere thanks go to all our patients, carers, staff and outside agencies for the support and encouragement that they have given to Watership Down Health over the last year since our Merger. Read more
Ear Wax Removal Information
- New
16/09/2019
In line with many other practices locally and nationally the team at the surgery have taken the decision to cease offering ear irrigation at the practice. For more information, please read our Ear Wax Removal Leaflet. Read more
Flu Vaccinations
22/08/2019
New Toe Nail Cutting Service
29/04/2019
Wellbeing Walk postponed because of weather warning
26/04/2019
The future of GP practices: How working together will work for you
15/04/2019
Watership Down Health launches first Wellbeing Walk
08/04/2019
Having problems with Online Access? Please look out for 'How To' guides and updates in our News section
25/01/2019
Online Access for Patients
25/01/2019
Patient Access Update
17/01/2019
Flu Vaccination Supply Update
08/11/2018
Flu Vaccine Apology
29/10/2018
How to restore Patient Access
29/10/2018
Flu Vaccine availability for over 65s
22/10/2018
Merger Update - Patient Access
24/09/2018
NHS changes to prescribing over the counter medicines
03/09/2018
Flu
30/08/2018
FAQs Regarding Merger
09/08/2018
Watership Down Health - Letter to Patients
09/08/2018

Oakley and Overton Practice

Oakley Surgery is currently OPEN.

Overton Surgery is currently OPEN.

The Health Centre, Kingsclere is currently OPEN.

Oakley and Overton Practice

News

Oakley and Overton Practice

Oakley Surgery is currently OPEN.

Overton Surgery is currently OPEN.

The Health Centre, Kingsclere is currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Oakley and Overton Practice

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):